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Suuntok International Limited is committed to providing high-quality microphones, headphones and related accessories, and offering warranty to every customer. Please read the following content to understand our warranty policy.

1. Warranty Period:

   - All our products are entitled to warranty service within the warranty period. The warranty period starts from the date of purchase.

2. Warranty Coverage:

   - Our warranty covers repairs or replacements for malfunctions and damages caused by manufacturing defects. The warranty coverage is limited to normal wear and tear and product manufacturing defects occurring under normal use conditions.

3. Warranty Services:

   - If you encounter any malfunctions or damages within the warranty period, please contact our customer service team. We will provide the following warranty services:

     - Free repairs: We will provide free repair service for damaged or malfunctioning products.

     - Free replacements: If repair is not possible, we will provide free replacement for products that meet the warranty requirements.

     - Technical support: Our professional technical support team will assist you in resolving any issues you encounter while using our products.

4. Warranty Terms:

   - Warranty Period: The warranty period starts from the date of purchase and continues until the end of the specified warranty period. Please make sure to contact our customer service team before the warranty period expires.

   - Usage Restrictions: To ensure the validity of the warranty, please use the product under normal use conditions and follow the instructions and operation guide.

   - Non-applicable Cases: The warranty does not apply to the following situations:

     - Damage or misuse caused by human factors.

     - Unauthorized repairs or modifications.

     - Damage caused by natural disasters, accidents, or force majeure.

5. How to Obtain Warranty Service:

   - If you require warranty service, please follow these steps:

     - Contact our customer service team: Get in touch with our customer service team via phone, email, or online chat.

     - Provide purchase proof: Please have your purchase proof and relevant product information ready for us to verify your warranty eligibility.

     - Follow the instructions provided by the customer service representative: You may be asked to return the damaged product or visit an authorized service center.

6. Disclaimer:

   - We shall not be held liable for product damage or delay caused by force majeure, accidents, or other exceptional circumstances.

7. Contact Us:

   - If you have any questions or need further assistance, feel free to contact our customer service team by email info@suuntok.com.cn.

Suuntok International Limited reserves the right to interpret and modify the warranty policy.